VPN Support

No email address is required. Create an account with a username and password. Keep your login details safe and use a password you don't use on other websites. Once you open the user dashboard, make sure you're in the right account before checking plans, subscriptions or client downloads. Orders and subscriptions can be mixed up if you switch between accounts. Since account creation doesn't use email, don't rely on your inbox as the only place to keep your account credentials. If you can't log in, check your username, keyboard input and password capitalization. Never share your password or full subscription link.

There is no limit on the number of devices connected at the same time, so switching devices alone doesn't require another purchase. Sign in to your existing account on the new device, get a compatible client and import the subscription from that same account. Device count and data allowance are separate: unlimited devices does not mean unlimited data, so keep an eye on your account's usage across devices. When you stop using an old device, remove its saved subscription configuration; sign out before handing the device to someone else. Don't share your subscription publicly, as other people's usage can affect your data allowance and credential security.

Sign in to the user dashboard and check your subscription status. Then open the subscription or configuration management section in your client and update the existing subscription. Check that the region list refreshes, then select the route you need; button names vary between clients. If the client says the link has expired, or the dashboard provides a new subscription link, get the new link from the dashboard and replace the old one rather than repeatedly importing an outdated configuration. Treat your subscription link like an access credential—don't post it in public forums. Before sharing a troubleshooting screenshot, hide the link, QR code and any parameters it contains.

Windows, macOS, iOS, Android and Linux are supported. Get the client and subscription from the user dashboard: sign in, open the relevant section and follow the instructions for your platform. Clients for Windows, macOS, Android and Linux are available after signing in; a purchased plan isn't required. iOS access eligibility is determined by the information shown in the dashboard. Installing a client doesn't give you an active subscription, so check your plan status after completing setup. For detailed import steps, see the setup guide; instructions for another platform may not apply to your device.

Disconnect the client temporarily and check whether your local network can open regular websites. If your local connection is having problems, troubleshoot your Wi-Fi, router or internet connection first. Then check your plan status and remaining data in the dashboard, update your subscription and reconnect to a route. A connected status only means the client has established a connection; it doesn't guarantee that a particular website is reachable. Try another website for comparison, then test a different route. If only one website fails, check your routing rules, app settings and the website's own status. Reinstalling the client repeatedly is unlikely to help.

Your browser and other apps may use different network routes. Some apps use the system proxy, while others have separate proxy settings or may connect directly because of the client's routing rules. Check the client's current mode and whether the target app matches a proxy rule, then review the app's own network or proxy settings. If the client offers a virtual network adapter mode, read its instructions before trying it and check which system permissions it needs. Don't run multiple proxy tools at once while troubleshooting; that can cause routing conflicts. A proxy connection won't remove an app's own regional or account requirements.

Rule mode follows the configuration to decide which requests use the proxy and which connect directly. It's suited to everyday use when you want to keep local services accessible as usual. Global mode generally routes the requests handled by the client through the selected route. It can help you check whether an issue is related to routing, but it doesn't mean every app's traffic is being handled by the client. When troubleshooting, note the original mode, switch modes, close and reopen the target app, compare the results, then restore your preferred everyday setup. A mode name isn't a privacy guarantee; actual behavior depends on the client, system permissions and app settings.

After your device sleeps or switches networks, the existing connection may stop working. Wait for your local network to come back, then disconnect and reconnect in the client. If the region list looks wrong, update your subscription. If the problem persists, note your platform, the message shown by the client, the selected region, route type and what you were doing when the issue started. Say whether all websites fail or only a particular app. Submit these details through the support ticket section of the user dashboard to help narrow down the cause. Check logs and screenshots for sensitive information before sending them. Don't include passwords, full subscription links or unredacted account credentials.

First work out whether the cause is congestion on your local connection, fluctuations on the selected route or a slow response from the destination service. Keep the device and target app unchanged, pause background downloads or syncing, then compare routes in different regions and route types. If possible, test using a different internet connection too. Distance to a region alone doesn't determine performance; the actual route and current network conditions matter as well. Plans mainly differ in data allowance, so a higher price doesn't necessarily fix slowdowns. If the issue continues, include the time, route and app behavior in your support ticket rather than simply saying “it's slow.” That makes it easier to investigate the specific route.

These terms describe how a route connects and carries traffic. IEPL refers to a dedicated line, a relay route passes traffic through an intermediate connection, and a direct route uses a different direct connection path. Route types can help explain how a connection works, but the name alone doesn't predict performance or guarantee consistent availability. Compare routes based on your local network, the destination service's region and the time of day. Keep the target app unchanged and switch only the route to see whether the path makes a difference. Available routes are listed in the dashboard and the latest subscription.

Regional coverage doesn't guarantee permanent access to a particular platform. Streaming services and AI tools may consider exit region, IP risk checks, account eligibility and their own policies, which can change. First check whether the service is available in your selected region, then review your account status and any messages in the app. If regular websites work but a particular platform returns an error, note the error and compare with another route that meets the platform's regional requirements. When troubleshooting sign-in or streaming output, keep the network environment consistent within the same session. Avoid switching regions frequently or assuming repeated retries will fix the issue.

Coverage includes 110+ countries and 160+ routes. Check the user dashboard, route list and the latest subscription in your client for available regions and routes. The total coverage doesn't mean every route type is available in every region. If the website and client show different lists, first make sure the client is using the subscription for your current account, then update it. Choose a region based on the destination service's requirements, then compare performance on your local network. If you don't need a specific region, start with one you use regularly. A temporary issue in one region doesn't mean all routes have the same problem.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Consider how you use the service: text queries and extended video streaming use data differently, and you should factor in use across multiple devices. Data on each plan resets monthly on the day you activate it, and there is no limit on simultaneous devices. Monthly plans don't retain unused data indefinitely. If your usage varies, you can also check how data packages work. Before placing an order, verify the plan, price and data allowance on the plans page and in the user dashboard rather than relying on an old plan name saved in your client.

Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They last until used and never expire. Unlike monthly plans, which reset data each month on the activation date, packages suit usage that varies over time. “Never expire” refers to the package's validity; it doesn't mean you can keep using it after the data runs out or transfer unlimited data. Before ordering, check whether you're choosing a monthly plan or a data package, and verify the order name. If you already have another plan, refer to the dashboard for how your account displays and uses it. Don't assume different products automatically combine or deduct data in a particular order.

Monthly plan data resets each month on the activation date, not at the start or end of a calendar month. Sign in to the user dashboard to check your current plan and data status, and compare it with the activation date. Don't treat the stats in your local client as the account's billing record: the client may show traffic for only one device or session, while your account can be used across multiple devices. If you're unsure about your remaining data, check whether another device is syncing, updating or downloading in the background, then describe what you see in a support ticket. Data packages last until used and never expire, so monthly reset rules don't apply to them.

The price difference for a mid-cycle upgrade is converted into remaining days. Before upgrading, check the target plan and order details in the user dashboard, and review what will change before proceeding. Don't assume the difference means extra data or that your original plan period will stay the same. If you're mainly trying to fix one app running slowly, troubleshoot your network and route first: adding data doesn't change the app's network conditions. If you have questions about the calculation, keep the current and target plan names and the order details shown in the dashboard, then ask through a support ticket. Don't assume VPNLed follows another service's upgrade rules.

Alipay, WeChat Pay and USDT are supported. Create an order in the user dashboard and pay using the method shown on the order page. The amount and payment details shown on your current order are authoritative. If your plan hasn't changed after payment, first make sure you're signed in to the account used to create the order, then check the order status and plans page. Don't pay again just because the page hasn't refreshed. If the issue persists, include the order ID, payment method and a description in a support ticket, adding a receipt with sensitive details redacted if needed. Don't post payment receipts publicly or use payment details forwarded by someone else instead of those shown on your order.

VPNLed offers a 7-day no-questions-asked refund policy. To request a refund, sign in to the user dashboard and submit a support ticket with your request and enough order information to identify the purchase. Before submitting, read the full refund terms in the Terms of Service to check the scope and conditions; this page doesn't replace those terms. You don't need to try every troubleshooting step before requesting a refund. If you'd also like help with a connection issue, include your device platform and a description of the problem in the ticket. Don't share account credentials or full payment details in public forums. Check ticket replies for updates or requests for more information; this page doesn't promise an unconfirmed processing time.